• Front-line people working in shifts (24/7), performing all the functions of the ‘Customer Helpdesk’ role and additionally providing in-depth technical support to customers through network or equipment monitoring, localisation, and remote repair
• Technically aware customer service technicians who demonstrate excellent customer care skills (e.g. Owning, driving and communicating) such that customers that they call/ call them are left “delighted” with the experience
• Cooperating with internal higher level support (3rd line)
• Manage supplier activities (e.g. Really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)
• Provide process improvement input wherever possible
• May do proactive jeopardy management
• Providing higher level support internally

Soft skills:

• Ability to meet the customers’ needs in line with the business requirements
• Working with a cooperative and positive attitude in a group settings to achieve common goals
• The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
• Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation

Professional skills:

• In depth understanding of LAN/WAN technologies
• 1-2 years experience in technical customer support role
• Cisco CCNA certification and familiarity with any of the following products: Juniper, Adva, Avaya, Ipanema is an advantage

Language skills:

• English on a fluent level
• Also, French or German or Italian or Spanish on a conversational level is an advantage

What they offer:

•Supportive corporate culture
•Inspiring working teams
•Competitive salary and benefit package
•Professional development programs, trainings and educational support
•Employee and Family Friendly Workplace
•Private health insurance package

Location: Budapest