The Functional Specialist is responsible providing subject matter expertise and processing support for a particular HR function specialty area. He/she will provide general knowledge of a specialty area, as well as proven technical skills and experience to address inquiry and issue resolutions or complex transactions for all escalations from the HR Contact Center Team or as requested by a Supervisor.

What you’ll be doing:

– Accurately respond to employee and management inquiries and complete transactions in specialty areas
– Respond to escalated questions; escalate more complex questions to Functional Supervisor for guidance/support
– Work with COE Specialists on a regular basis to resolve employee, People Leader and Union/Work Council Leader inquiries and concerns
– Accountable for increased integrity and accuracy in the timely response to customer inquiries, issues and/or transactions
– Adhere to relevant metrics by functional area to track performance
– Responsible for promoting the customer experience and increased satisfaction through efficient and courteous service

What you need to have:

– Proven ability to deliver in a contact/service center or Shared Services for issue/inquiry resolution and transaction processing
– Familiarity with HR policies, practices, and procedures related to designated area of functional expertise
– Performs analyses to highlight trends, process issues and potential solutions regarding a specific HR functional area, channeling these to the respective COE through his/her manager and the Continuous Improvement Specialist
– Ability to work with customers and key stakeholders (e.g. COEs, HRBP) to identify problems and develop an approach for solutions
– Fully professional level of English knowledge both verbal and written is mandatory. Also, professional German or French Language knowledge is desired.
– Bachelor’s degree is required in Communication, Human Resources, Business Administration or other related fields
– At least 3 years of HR experience

What we offer:

– Be part of a diverse, young and vibrant team with great opportunities of growing and developing your skills and expertise
– Now you have a chance to create the footprint of the newest foundation of our company. Your ideas will always be welcome.
– You can support 10k+ employees for specific countries in Europe, Middle East or Africa
– We provide a competitive compensation package and a variety of cafeteria elements

If you are interested in the position above, please send your CV in MS Word format to Balogh Bence bence.balogh@jobsgarden.hu Please rest assured that your personal details will be dealt with in a professional and confidential manner. Thank you!