The HR Transactions Representative completes HR transactions that require finalization by the HR Shared Services. He/she is responsible for documenting resolutions to all transactions via case management while ensuring superior customer experience at all times.

What you’ll be doing:

– Accurately completes transactions utilizing HR Shared Services procedures, policy manuals, knowledge management system and other reference materials
– Strive to exceed HR Contact Center Key Performance Indicators (KPIs)
– Partners with HRSS Specialists to develop HR subject matter knowledge to increase data quality
– Escalates team member inquiries in a timely manner when additional research or analysis is necessary

What you need to have?

– Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking system and Human Resources Information Systems (HRIS)
– Knowledge and understanding of various HR processes
– Multi-tasking in a fast paced environment
– High level of attention to detail, able to perform tasks accurately and completely
– Fully professional level of English and German knowledge both verbal and written is mandatory
– Minimum 1 year of customer service, data processing or HR experience preferred

Ability to:
– identify frequent transactional issues and work with the HR Contact Center Supervisor to suggest process, procedure and training improvement opportunities
– identify issues, perform analysis and solve problems based on data or available information
– communicate effectively through written and oral communication
– effectively collect and provide HR information to employees and People Leaders
– understand and respect the concerns, interests, and opinions of others
– remain flexible with staff scheduling changes and time zones

What we offer:

– Be part of a diverse, young and vibrant team with great opportunities of growing and developing your skills and expertise
– Now you have a chance to create the footprint of the newest foundation of our HR department. Your ideas will always be welcome.
– You can support 10k+ employees for specific countries in Europe, Middle East or Africa
– We provide a competitive compensation package and a variety of cafeteria elements