Delivery

– Owns service delivery of one project / large account multiple / accounts with multiple teams
– Ensures delivery excellence in alignment with strategy, focusing on efficiency, productivity & quality
– Responsible to create Service Level Agreement (SLA) dashboards for unit, in tandem with Transition team & ensure smooth handover
– Resolves slippage issues, if any, with team leaders, escalate significant delivery issues, requiring senior management intervention as appropriate
– Create mitigation plans for ensuring slippage / service credit-free delivery.
– Drive Innovation and measure metrics on the same
– Provide data to the stakeholders (Quality, HR, Finance, Admin) on time
– Provides support in closure of SOW and MSA
– Provides input for RFIs / RFPs as appropriate and support for the creation of sales collateral such as case-studies, whitepapers, etc. (Process)

Security

– Identify areas of security lapses and immediately act upon security incidents
– Contributes to the development / review of appropriate business continuity plans – ensures periodic drills & review of the same
– Ensures successful deployment of business continuity plans in project teams during contingent situations

General Process Control

– Ensures process automation, digital dash boards and web portals in every process / account
– Evaluates process change feasibility & where required, articulates need / benefits to the customer and drives the improvement process
– Ensures span of control
– Regularly benchmarks process with similar processes in our company / Industry

Financial Control

– Ensures time sheet compliance, nil billing leakages, H1/H2 compliance, targeted retention
– Owns the revenue targets for assigned account & ensures achievement
– Improve profitability by managing cost & facilitating debt collections
– Ensures timely billing & compliance to time sheets in process teams
– Ensures minimal lead-time in conversion of non-billable to billable resources in account

Quality Functions

– Participation and enablement of certifications related to quality, compliance, process standardization, etc
– Ensures that documentation and reusable assets are created in engagements / project teams & shared as appropriate – Knowledge Management
– Shares best-practices, ensures standardization & replication of processes
– Monitors how many reusable assets has been used in the various processes

Customer Satisfaction

– Ensures high customer satisfaction levels & conducts periodic dipsticks to measure the same through structured VoC templates
– Periodically reviews metrics with customer
– Ensures customer visits are well-managed
– Interfaces with customer to address escalated concerns
– Participates in client presentations to showcase project’s depth of delivery expertise / capability & explores opportunities to increase wallet share from customer
– Manages client visits / floor walks to delivery site & appropriately projects delivery capabilities

People Management

– Ensures timely redressal of project associates’ grievances, arbitrating where required
– Ensures fluidity & rotation to manage associate aspirations and account needs
– Ensures all Deployment HR initiatives are communicated & implemented
– Organizes adequate team-building activities such off-sites, team lunches, etc on a periodic basis
– Sets reasonable, challenging and clear performance goals for direct reports, communicates expectations clearly, monitors performance & provides appropriate feedback
– Communicates regularly and motivates the team ensuring retention management
– Ensures team members are provided opportunities to further their career aspirations in line with their capabilities and organizational requirements thereby creating a Job rotation culture
– Identifies individuals in the process and grooms them to ensure Succession planning
– Monitors associate morale periodically, through dip-stick / skip-level meetings, open houses, etc
– Encourages initiatives to foster work-life balance & make the work-environment lively
– Identifies & assigns appropriate roles to team members while discussing an appropriate career path for direct team members
– Monitors gaps in one’s own required competencies & creates a development plan vis-à-vis one’s current / aspirational role in discussion with manager
– Enrolls for relevant learning / development programs to bridge competency gaps
– Participates in learning sessions to share one’s own expertise in process / domain / management scope as required
– Participates in recruitment activities to source talent in live with organizational goals

What you need to have:

– Graduation in Commerce or Economics or Accounts or Finance, as Major
– Over all 8 – 10 years of experience
– Core experience of 6 years in F&A (AP / AR / GL)
– 5 years in Project Management experience in similar field

What we offer:

– Using & improving your language knowledge
– Multinational and modern environment
– Competitive compensation package
– Good possibilities to grow within the company
– Personalized training opportunities