– Monitor and coordinate the resolution of disputed items opened in SAP FSCM module
– Conduct investigations of the reasons for the payment mismatches
– Closely work together with Customer Service, Sales, AR, Logistics to resolve open items
– Responsible to close disputed items according to KPIs
– Maintain the root causes for the open disputed items
– Check and address items in the workflow on a daily basis to the respective processors
– Process corrective credit/debit notes in SAP
– Report preventive recommendation to Customer Service and AR

What you need to have:

– College/ university degree
– 1-3 years of experience in the field of dispute management, customer service or collection
– Excellent English knowledge is a must
– Analytical capabilities, detaile oriented mindset
– Good communication and interpersonal skills
– Solid OTC end to end knowledge and analytical approach

What we offer:

– Using & improving your language knowledge
– Multinational and modern environment
– Competitive compensation package
– Good possibilities to grow within the company
– Personalized training opportunities