– improving cash across the portfolio at every opportunity by encouraging preferred payment methods and educating customers to improve payment patterns, and minimizing overdue debt without compromise to customer satisfaction
– understanding impact of DSO on overdue debt and delivery to targets and ensure promises made to the customer are kept, with proactive contact where failure is anticipated
– escalating instances where delays are being experienced in resolving customer issues which could result in late payment of invoices
– achieving and exceeding targets for overdue debt and work package completion are met consistently, ensuring quality and professionalization is not compromised
– pro-actively planning each collections call ensuring the call in accordance with Collections process, covering all appropriate debts and that a promise of full or part payment is received
– protecting and developing customer loyalty through Credit Management best practices and knowledge of the Billing process
– managing daily work across the portfolio based on management agreed priorities, demonstrating and promoting ‘Best Practice’ and sharing learning and knowledge

What you need to have:

Soft skills:

– Ability to meet the customers’ needs in line with the business requirements is a must
– Focusing on the objectives and the required outcomes of the processes during delivering a service is a must
– Working with a cooperative and positive attitude in a group settings to achieve common goals is a must
– The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience is a must
– Taking the responsibility and takes care of the consequences of making a decision is a must
– Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation is a must
– Professional French and English verbal and written is a must

Professional skills:

– Credit Management skills, Cash collection, Dunning, Dispute escalation in line with agreed process is an advantage
– Customer Service experience is an advantage

Language skills:

– English on a fluent level is a must
– French on a fluent level is a must

What we offer:

– Inspiring new challenges (various assignments, products and teams)
– Employee and Family Friendly Workplace – Opportunity to work from Home
– Supportive team culture
– Competitive salary and benefit package
– Professional development programs, trainings and educational support
– Private health insurance package