• Providing in-depth technical support of Avaya Products for a dedicated global client
• Technical review of planned change or maintenance activities
• Working internally with voice design architects (TDA’s)
• Leading and providing technical support for voice 2nd line team on incidents, questions, changes…etc
• Highlighting process related gaps if any
• Involvement in site migrations and new technology implementations (Avaya PodFx, VMWare)
• Organizing technical trainings, knowledge sharing

Required Experiences and Skills:

• Ability to communicate fluently in both written and spoken English
• In depth understanding of Avaya products and technologies (AVAYA, CM, CMS, SMGR, SM, System Platform, Media Gateway, AES, IVR, SBC, One-X, ACD, Modular Messaging)
• Ability to attend international conference calls to discuss complex technical issues
• Multi-layered troubleshooting skills and experience
At least 3 years Level 3 service desk or design architect experience
• Excellent customer care skills
• Analytical thinking and team-player attitude

Desirable Skills:

• AVAYA Client Enablement Services
• Genesys, Verint, Nice
• Prognosis, PodFx, VMWare
• ACIS, ACSS certification or equivalent knowledge

What they offer:

• Supportive corporate culture
• Inspiring working teams
• Competitive salary and benefit package (shift allowance as well)
• Professional development programs, trainings and educational support
• Employee and Family Friendly Workplace
• Private health insurance package