Advanced T-SHOOT for Cisco Voice, Call Manager, PSTN and PBX. CCNA or CCNP Voice knowledge required.
Consultancy for design and project per demand. Support project managers in deployment and remote configuration of new devices and services.
Lead and drive crisis ensuring right people and communication to customers in event of major outages. Ensure end to end troubleshooting and clear logical fault isolation steps for problem solving
Complex incident resolution and fault isolation. Ensure technical support to service desk agents in complex cases and clear communication to internal and external groups
Attend technical meetings, ensure active participation on complex incident resolution
Support changes and break and fix for critical cases. Support changes and complex implementation as part of projects and delivery
Provide training and workshops to service desk agents. Develop and ensure update of technical documentation

Requirements:

Soft skills:

Ability to meet the customers’ needs in line with the business requirements
Focusing on the objectives and the required outcomes of the processes during delivering a service
Working with a cooperative and positive attitude in a group settings to achieve common goals
The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
Ability to comprehend and to systematically organize the various aspects of a problem or situation
Taking the responsibility and takes care of the consequences of making a decision
Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation

Professional skills:

CCNP Level
Routing, Switching and Troubleshooting
Juniper knowledge
Wireless Knowledge

Language skills:

English on a fluent level