What you’ll be doing:
• As the role holder, you will be doing technical support of infrastructure using technical skills acquired on internal trainings
• Technology and devices which will be supported by you are related to Voice and Data parts of infrastructure and produced by Avaya and Cisco
• You will be a part of highly professional team, where you will be able to develop your technical skills.
• All support teams are situated on one single floor, which gives great possibility to gain high level technical knowledge
• Extremely small amount of incoming calls, what lowers stress level almost to zero.
• We are receiving already reviewed incidents from Service Desk that reduces communication with user to a very rare and short event

What you need to have:
Soft skills:
• Ability to meet the customers’ needs in line with the business requirements is an advantage
• Focusing on the objectives and the required outcomes of the processes during delivering a service is an advantage
• Working with a cooperative and positive attitude in a group settings to achieve common goals is a must
• The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience is an advantage
• Taking the responsibility and takes care of the consequences of making a decision is a must
• Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation is an advantage
• Technical set of mind is a must

Professional skills:
• Knowledge of network and voice infrastructure is an advantage
• Knowledge of Avaya and Cisco devices and technologies is an advantage

Language skills:
• English on a fluent level is a must
• Italian on a conversational level is a must OR Portuguese on a conversational level is a must OR German on a conversational level is a must

What we offer:
• Inspiring new challenges (various assignments, products and teams)
• Employee and Family Friendly Workplace – Opportunity to work from Home
• Supportive team culture
• Competitive salary and benefit package
• Professional development programs, trainings and educational support
• Private health insurance package