To perform WAN, LAN and WLAN troubleshooting supporting users and internal resolver groups to resolve high complexity incidents on target minimizing impact to users.
Act on medium complexity incidents and provide feedback to users
Face to face handovers and overviews for GCS in Hungary. Provision and update of LWI/ Support documentation. Regular reviews weekly drop-in / clinic calls with steering group
Ensure regular updates on incidents and user support via phone

Requirements:

Soft skills:

Ability to meet the customers’ needs in line with the business requirements is a must
Focusing on the objectives and the required outcomes of the processes during delivering a service is an advantage
Working with a cooperative and positive attitude in a group settings to achieve common goals is a must
The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience is an advantage
Ability to comprehend and to systematically organize the various aspects of a problem or situation is a must
Taking the responsibility and takes care of the consequences of making a decision is a must
Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation is a must

Professional skills:

CCNA Knowledge is a must
Cisco Design Knowledge is an advantage
Voice Knowledge is an advantage
Wireless Knowledge is an advantage

Language skills:

English on a fluent level