– Handling all first level support calls from internal and external
– Recording all support calls in problem logging application
– Adhering to established support processes, procedures, and guidelines
– Meeting the required service levels, resolution rates, escalation rates and dispatch rate goals
– Escalating or dispatching cases as required based on documented escalation procedures
– Handling multiple system and application call types
– Troubleshooting and dispatching hardware issues

What you need to have:

– Fluent language skills in English and German
– Exceptional writing and speaking abilities to provide clear and empathetic customer support through email and live chat.
– Must demonstrate strong communication and interpersonal skills.
– Requires basic software knowledge
– Must be able to efficiently manage multiple projects and tasks at the same time.
– Secondary school is requires
– Displays passion for and responsibility to the customer.
– Displays innovation in everything you do.
– A strong drive to complete tasks.
Displays personal and corporate integrity.

What we offer:

– Work experience in international company and multilingual team
– Excellent atmosphere, friendly and diverse environment, teamwork
– We believe the health and happiness of our people is central to our success as a business – to achieve this we offer free fruit days and office massage.
– Internal training and career opportunities
– Wide range of financial and in-kind benefits
– Flexible work environment and working schedule
– Casual dress code